| Customer Service Main Number: (216) 987-7000 |
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GETTING HELP WITH PROBLEMS
If you are having trouble reaching your worker and/or you have a question about your case that you cannot get answered, you should take the following steps:
- Call and talk to your worker
- Ask to talk to your worker’s supervisor or their manager
- Contact the Customer Relations Specialist assigned to the Neighborhood Family Service Center where you receive your benefits.
Each of the county’s seven neighborhood family service centers has a customer relations specialist who can answer your questions and help resolve your problems fast. The customer relations specialist can connect you with your worker and help you navigate the system. A list of customer relations specialists, and the NFSC where they are assigned, is given below.
| Neighborhood Family Service Center: | Phone: | Fax: |
| Administration Bldg. | 698-2337 | 698-2336 |
| Fairfax | 391-4547 | 391-5959 |
| Glenville | 541-2263 | 541-2293 |
| Mt. Pleasant | 561-5571 | 561-5618 |
| Ohio City | 556-8880 | 802-2906 |
| Old Brooklyn | 635-2918 | 635-2917 |
| Southgate | 518-4814 | 518-4815 |
| Virgil E. Brown | 987-8274 | 987-8391 |
| Westshore | 939-2483 | 939-2482 |
Finally, if you do not agree with an action or a decision made in your case, or if you feel that you have been adversely affected as the result of an action or the lack of action on the part of the county, you may request a state hearing. You may call 1-866-635-3748 to request a hearing. Or, you may click here to print out an application to ask for a hearing.
For a listing of NFSC locations and services click here
Revised:09/13/07
The State Hearing Application can only be viewed using Adobe's free Acrobat Reader Software. To download a copy of Acrobat Reader, click on the picture below.
